Everywhere that you have customers, Amavor central support is able to dispatch field technicians that represent your company competently and professionally. Amavor can install equipment, run inside wiring, and resolve site troubles anywhere in the United States and other countries with a low price Amavor employs many direct field technicians and has large number of subcontractors throughout North America. Every field technician dispatched by Amavor is equipped with a laptop, comprehensive toolkit, inside wiring (IW) tools, and IW materials. All Amavor field technicians have access to sniffers, T-BERD testers, LAN analyzers, and protocol analyzers for specific requirements.
Both Amavor employees and subcontractors are managed by the Amavor central support (ACS), which dispatches 24x7. The Amavor central support is responsible for dispatching field technicians, logging on and off site, quality assurance, and fully documenting the activities and results of each job. Your specific job requirements and test-and-acceptance procedures are maintained at the Amavor central support (ACS), which assures each field technician will follow your requirements while onsite. The Amavor central support can also offer enhanced acceptance testing to alleviate strain on your call center as well as private label Tier I and II support directly to your customers and engineers.
At Amavor, you have a single point-of-contact for the coordination of the service, support, and maintenance of your account. In addition to intensive sales support, Amavor offers a single contact number for jobs 24 hours a day and a clear escalation path up to the highest level. The Amavor central support offers a central tracking system. Amavor is priced for your profitability. By relying heavily on automation, Amavor is able to keep overhead and superfluous expenditures to a minimum. These efforts reward you by maintaining pricing at fair and competitive Tier 2 & 3 rates that offer you significant margins, if resold, or substantial savings, if internalized.
Amavor's field services are private labeled and can be branded by your company, offering a unified image to your customers. Working on your behalf, Amavor can perform a variety of customer premise equipment (CPE) installations, including the installation of all manner of routers, switches, channel banks, multiplexers, CSU/DSUs, modems, ATAs, PBX, and access devices. All Amavor field technicians possess a wide knowledge base for the installation, configuration, troubleshooting, and maintenance of most CPE types that support voice and/or data services.
Amavor field technicians are trained in commercial and residential voice and data inside wiring (IW) and are fully prepared to perform extensive inside wiring (EIW), Category 5 & 6 LAN cabling, and xDSL, ISDN, DDS, T1, T3, PBX, and Fiber demarc extensions. Amavor field services personnel use National Electric Code (NEC) as the standard for all IW installation and complete any IW in accordance to local and building fire safety codes. As a complement to the network services, Amavor field technicians are accomplished in the installation of point-of-sale (POS) equipment and most commonly used network devices.
Amavor is available to respond quickly to trouble tickets, maintenance jobs, de-installations, and equipment retrievals as a means of helping you manage your current customers. Amavor central support also offers installation and maintenance services in the central office (CO) environment. Amavor is able to represent your company everywhere in North America where you have customers. The consistent quality and breadth of services provided by Amavor are priced for your profitability, are centrally managed by the Amavor central support (ACS), and reported to you in real-time.
